FAQ
WITH 100% AWESOMENESS.
| 01. |
WHAT IS YOUR MINIMUM ORDER? 1 bottle of LEPA VIDA wine. Of course with larger quantities the transport cost per bottle will get much lower. |
| 02. |
DO YOU ACCEPT CREDIT CARDS? YES. We work with PAYPAL and so we accept VISA, MASTER CARD and AMERICAN EXPRESS. |
| 03. |
WHAT ABOUT DISCOUNTS? :) We were waiting for this question. Discounts are available. Full case (6 bottles; you can mix different designs, different wines): 5% discount 10 cases (60 bottles; you can mix different designs, different wines): 15% discount 1 pallete (360 bottles; you can mix different designs, different wines): 20% discount For larger quantities, please contact us at #EM#636e6c7765667247646c7a6a7a646a6e3e627b#EM# and we will discuss what you need and what we can do. By the way, our Facebook fanpage will be published in following weeks and all our fans will get special discount and other possible benefits. Don't forget to follow what is going on! |
| 04. |
CAN YOU SHIP YOUR WINE TO...? Our primary focus is on EU countries, where we can ship products freely. But we can ship our wine also to other countries around the World where people are allowed to receive wine. We respect prohibition, alcohol monopolies and other regulations regarding alcohol beverages. |
| 05. |
WHERE DO LEPA VIDA WINES SHIP FROM? All of our wines are produced, bottled and packed on the estate and are shipped directly from our winery in Slovenia. If there is an agent for Lepa Vida wines in your country we may organise distribution through this agent simply to lower transport costs for you. |
| 06. |
HOW LONG DOES IT TAKE FOR WINE TO BE DISPATCHED FROM YOUR WINERY? Orders of 1-6 bottles: All the orders that will be confirmed until 12 AM (Central European Time; UTC +01:00) on a business day will be processed and dispatched the same day. All the other orders will be dispatched the following business day. Orders of 7-60 bottles: All the orders will be processed and dispatched in 3 business days. Orders of 61 bottles and more: We will contact you regarding the optimum date for you to have the wine delivered. |
| 07. |
WHAT ARE APPROXIMATE SHIPPING COSTS INSIDE EU? We work with different currieres to get the best possible conditions but transport costs remain an important factor in end price. Especially for small quantities (1-6 bottles) transport costs can be decisive factor. Please, contact us at #EM#636e6c7765667247646c7a6a7a646a6e3e627b#EM# to check what best solution we have for delivery! |
| 08. |
DO YOU WORK THROUGH A NETWORK OF DEALERS / AGENTS? We just started in october 2011 and we are open for inquiries and suggestions. We would like to build a network of agents around EU and if you know someone who could be interested, let us know! We are looking for partners that would be interested in building local networks of event managers, wedding planners, gift suppliers, catering companies and other clients interested in tailored gift wines. |
| 09. |
ARE THERE ANY LIMITS REGARDING THE CONTENT OF THE LABELS? We reserve the right to remove content that contains images of the national flags; pornography; profanity; violation of copyright, trademark or any other regulations or imply the word “health” or any health benefits. |
| 10. |
I HAVE MY OWN LABEL DESIGN... GREAT! We love innovative ideas! Send your design to #EM#636e6c7765667247646c7a6a7a646a6e3e627b#EM# and we will discuss what you want and what we can offer! If the design will be complete and we will not have additional work, the price will be the same as prices for our pre-arranged labels for special occasions (check: www.lepavida.si/specials/). |
| 11. |
I AM A FREELANCE DESIGNER... GREAT! We are looking for designers that are interested to work for us especially for pre-arranged labels for special occasions. Contact us at #EM#6d60766a6e64466b6d796b7d65696f216378#EM# and we will discuss our possible cooperation! |
| 12. |
WHAT SHAPES OF LABELS ARE POSSIBLE? We don't set any limits regarding shape of the label. We can cut all possible shapes out of different types of papers (up to 250g/m2). Send us your design at #EM#636e6c7765667247646c7a6a7a646a6e3e627b#EM# and we will discuss what we can do. |
| 13. |
WHAT MATERIALS DO YOU USE FOR CUSTOMIZATION? We use: PAPER Curious Metallics papers from ARJOWIGGINS with metalised surface that gives special reflective effects to the labels. Other papers are available on request. Of course delivery times are prolonged according to delivery times of the paper. You are free to express your ideas. If you would like the label made of some other material (leather, metal, wood, etc.) contact us at #EM#636e6c7765667247646c7a6a7a646a6e3e627b#EM# and we will see what can we do! STRING Different colours of string are available: white, silver, gold, green, blue, red, maroon, black, yellow Other colours are also available on request. You are free to express your ideas. If you would like the string to be substituted by leather lace or some other material contact us at #EM#636e6c7765667247646c7a6a7a646a6e3e627b#EM# and we will see what can we do! TOP CAPS We prefer PVC capsules to aluminium capsules. Different colours are available: graphite, red, glossy red, maroon, green, blue, gold, white, silver, transparent Other colours are also available on request. |
| 14. |
DO I HAVE TO APPLY LABELS ON THE BOTTLE MYSELF? NO. You will receive bottles already with your label. |
| 15. |
IS IT POSSIBLE TO ORDER ONLY LABELS? NO. Our core business is vinegrowing and winemaking (and wine selling) and we do not offer service as print shop. We only accept label designs if you will purchase labels together with wine. |
| 16. |
WHAT DOES "LEPA VIDA" STAND FOR? LEPA = a slovenian word for beautiful, fine; pretty, nice, handsome; sweet; VIDA = a female given name Story about Lepa Vida is Slovene folk legend. |
| 17. |
WHO OPERATES THIS WEBSITE? This website is operated by family IPAVEC & GERŽINA. Contact person is Matija Geržina (#EM#6d60766a6e64466b6d796b7d65696f216378#EM#). |
| 18. |
IN WHAT LANGUAGE CAN WE COMMUNICATE? Our mother language is Slovenian. But we do our best to communicate also in english, italian, german, serbian and croatian. We know a few words in russian and french as well so... just contact us! We'll find a way to talk! |
| 19. |
ARE YOU JUST ANOTHER PRINT SHOP FOR CUSTOMIZED LABELS? Absolutely NOT. We are family owned winery and our core business is vinegrowing and winemaking. The wines are produced and bottled on the estate and personalization according to your wishes is done here as well. All our wines will be shipped directly from the winery unless there is a local agent in your country who takes care of in-land logistics. |
| 20. |
WHERE IN SLOVENIA ARE YOU LOCATED? We are located in a small village Osek, approximately 13 km from Nova Gorica, 15 km from the border with Italy (Gorizia), 90 km from Ljubljana – the capital of Slovenia, 130 km from Kranj (airport Brnik), 150 km from Venice (airport Marco Polo). This is our home, our headquarters, our logistic center and our reception office. And you are always welcome to visit us! |
| 21. |
WE WILL BE IN SLOVENIA FROM... TO... AND WE WILL VISIT ALSO YOUR REGION. DO YOU SELL WINE »CELLAR DOOR«? CAN WE TASTE WINE AT YOUR CELLAR? You are absolutely welcome! It will be great if you drop us a line or call us a day or two before your visit but if you will not make it just don't worry. We have a bottle or two (or twelve) always in the cooler, ready for visitors to try it. |
| 22. |
DO YOU HAVE A FACEBOOK FANPAGE? We are working on it. We want also our Facebook fanpage to be something special and it will be prepared in the following weeks. For now we can only tell that: - our Facebook fans will get special permanent discount - our Facebook fans will help us choose the best designs for special occasions (check: www.lepavida.si/specials) - our Facebook fans will be able to participate in different promotional campaigns So don't forget to follow what is going on! |
Check these questions and answers for more information!
